ILAVIZ TOYS
Crafting Wonder
Policies

Shipping & Returns

We believe every order should arrive with care and confidence. Below you’ll find our shipping timelines, delivery details, and return guidelines to ensure a seamless experience.

Overview

Shipping Information

Fast & Reliable Shipping

We partner with trusted logistics providers to ensure your order arrives safely and on time, across India and selected international locations.

Processing Time

Orders are typically processed within 1–3 business days. Custom or made-to-order products may require additional preparation time.

Order Tracking

Once your order is shipped, you will receive a confirmation email or WhatsApp message with tracking details to monitor delivery progress.

Shipping Policy

Orders are processed Monday through Saturday, excluding public holidays. Once your order is confirmed, our team carefully prepares and packs your items to maintain quality during transit.

Delivery times vary based on product type, stock availability, and shipping destination. Standard domestic shipping generally takes between 3–7 business days after dispatch.

For oversized, handcrafted, or custom-made products, delivery timelines may be longer. Estimated delivery dates are provided at checkout whenever possible.

Shipping charges are calculated based on order value, product size, weight, and delivery location. Any applicable charges will be clearly shown before payment.

We currently ship across India. For international delivery inquiries, please contact our support team before placing your order.

Returns & Refunds

If you are not fully satisfied with your purchase, you may request a return for eligible items within 7 days of delivery. Returned products must be unused, unwashed, and in original packaging with all tags and accessories intact.

To initiate a return, please contact our support team with your order number, product details, and reason for return. Our team will verify eligibility and provide the next steps.

Once we receive and inspect the returned item, eligible refunds will be processed to the original payment method within 5–7 business days.

Items that are customized, made-to-order, final sale, or damaged due to misuse may not qualify for return or refund.

For damaged or incorrect deliveries, notify us within 48 hours of receiving the package with clear images for faster support.

Guidelines

Return Guidelines

Easy Returns

Eligible items can be returned within 7 days of delivery if they are unused, in original packaging, and in resalable condition.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos for quick resolution.

Non-Returnable Items

Customized, made-to-order, clearance, and certain fragile items may not be eligible for return unless damaged during transit.

FAQ

Frequently Asked Questions

How long does shipping take?

Standard delivery usually takes 3–7 business days depending on your location. Remote areas or custom products may take longer.

Do you offer free shipping?

Free shipping may be available on select orders or promotional campaigns. Shipping charges, if applicable, are shown at checkout.

How do I request a return?

Simply contact our support team with your order number and reason for return. If eligible, we’ll guide you through the return process.

When will I receive my refund?

Once the returned product is inspected and approved, refunds are usually processed within 5–7 business days to the original payment method.

Support

Need help with your order?

Our support team is here to assist you with shipping updates, return requests, or refund questions.