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Return & Exchange Policy

What is ILAVIZ Return Policy?

Our "100% Customer Satisfaction Program" allows for easy returns and refunds for:

1. Products which you received in "Damaged/Defective/Broken" condition.

2. Products not as per description/photo on the website.

3. Products which you may not like for quality, color and design related issues.

How to Return an order?

1. By sending email to and Whatsapp with images of broken/defective/damaged products within 5 days of delivery.

     Please mention your order number in the email.

2. i. Customer has to Handle Return courier process by Customer him/her Self  through ANY LOCAL COURIER COMPANY"

     ii. If Customer Want Return.

   ( Send Return Parcel to us on our Address by Customer him/her self ) Forward & Return Courier Charges will be payable by the Customer and Cash on Delivery Charges  ( Shipping Courier Charge  Will Not Refund On Refund Product Amount. )

 Keep in mind that you must send the slip of the product with the return parcel, if you do not send the slip, we will not be able to help you.

ध्यान दें:- ध्यान रखे की रिटर्न पार्सल के साथ प्रोडक्ट की स्लिप जरुर भेजे,अगर आप स्लिप नहीं भेजते है, तो हम आपकी कोई भी सहायता नहीं कर सकेंगे.

[ Note:-Products purchased during on Sale will be not eligible for returns or refunds. ]

 [ ध्यान दे:-सेल के दौरान खरीदे गए उत्पाद रिटर्न या रिफंड के लिए पात्र नहीं होंगे। ]

Important Note :

We should get a courier within 5 days of delivery, otherwise, we will not accept the return parcel.

डिलीवरी के  5  द्दिन के अंदर हमे कूरियर मिल जाना चाहीये, 5 दिनों के बाद हम कूरियर स्वीकार नहीं करेंगे।


 When We receive Courier, In 3 Days to 5 Days We Are Transfer Money To the Customer`s Bank Accounts Thru NEFT.​

(Write your Bank Account Num. & IFSC code on Paper & Keep that paper Inside the Return Parcel Package With ORDER SLIP.)


3. For Birthday Party Decoration or Anniversary Decoration and Stationery Products has No Return Policy.


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